SUPPORT
Get a hand.
Something wrong, or a question? A person reads every message.
Last updated October 2026.
Write to us
- Email officialnerdlabs@gmail.com. It reaches the people who build Lodge, and you don’t need to be signed in.
- Signed in already? The Feedback button inside Lodge (Settings, then Feedback) works too, and tells us which page you were on.
What to include
- Your Lodge username, or the email address on the account, so we can find it. Never send your password: we will never ask for it.
- What happened and what you expected, and roughly when.
- Your device and how you use Lodge: the iPhone or Android app, or which browser.
- A screenshot if you have one.
Common questions
- Forgot your password? Lodge doesn’t send reset emails. A friend you picked as a Keyholder can cut you a spare key from your profile. If you never picked one, there’s no key to cut, but you can still ask us to delete the account.
- Want your account gone? See Delete your account. It works even if you can’t sign in.
- Someone is bothering you? Block or report them from their profile. For anything involving a child, see Child safety.
- What we keep about you is in the Privacy policy, and the house rules are in the Terms.